Refund
Policy.

Resourcio is a marketplace where independent sellers offer digital products, resources, templates, and community merchandise to buyers. This Refund Policy applies to all orders placed through the platform and should be read alongside our Terms of Service and Cancellation Policy.

Because a large share of listings are digital goods delivered instantly, refund eligibility depends on whether the item has been delivered, downloaded, or accessed.

You are eligible for a refund in the following cases:

• The item was never delivered, or the download link or access was broken and the seller could not resolve it.
• The product received is materially different from its description on the listing.
• A duplicate charge or an accidental double purchase occurred.
• The order was cancelled before fulfilment, as covered by our Cancellation Policy.

Refunds are generally not available for digital goods that have been successfully delivered and downloaded, unless the item is defective or does not match its description. Change-of-mind requests on delivered digital items are assessed case by case.

Every order includes a 5% buyer platform fee and the platform retains a 10% seller commission from the seller's earnings.

• The 5% buyer platform fee is non-refundable once an order is placed, except where the failure to deliver is on the platform or seller's side - in which case the full amount, including the platform fee, is refunded.
• When a refund is approved for a delivered order, the 10% seller commission is reversed proportionally against the seller's payout.

Approved refunds are credited back to your Resourcio wallet immediately in most cases. Where a refund is issued to the original payment method, it is processed within 5–7 business days, subject to your bank or payment provider's settlement times.

Refund requests are typically reviewed within 24–48 hours of being raised.

To request a refund, please include the following:

• Your order ID and the email used to place the order
• The product name and seller
• A short description of the issue, with screenshots if relevant

Send your request to contact@resourcio.in or reach us through our contact page.

If a buyer and seller cannot resolve an issue directly, Resourcio steps in as a neutral mediator. We review the order history, delivery evidence, and communication between both parties before reaching a decision.

During an open dispute, the disputed amount may be held from the seller's payout until the matter is resolved. Our decision on a dispute is final for the purposes of the platform.