Cancellation
Policy.

This Cancellation Policy explains when a Resourcio order can be cancelled and what happens to the payment once it is. It works together with our Refund Policy and Terms of Service.

You may cancel an order at any time before it has been shipped or fulfilled:

• For instantly delivered digital goods, cancellation is only possible in the short window before the download or access is granted.
• For physical merchandise, you may cancel any time before the seller marks the order as shipped.

Once a digital item has been delivered or a physical order has been shipped, it can no longer be cancelled - a refund request under our Refund Policy would apply instead.

When an eligible order is cancelled, the amount you paid - including the 5% buyer platform fee - is credited back to your Resourcio wallet immediately. Wallet balance can be used towards future purchases or withdrawn subject to our withdrawal terms.

If you paid through an external method and prefer a refund to that source, note this in your cancellation request; such refunds are processed within 5–7 business days.

An order can be cancelled by:

• The buyer, before the order is fulfilled, from the order details in their account or by contacting support.
• The seller, where they are unable to fulfil the order (see below).
• Resourcio, where an order breaches our Terms of Service or is flagged as fraudulent.

A seller may cancel an order if the item is out of stock, mispriced, or cannot be delivered as described. When a seller cancels, the buyer is refunded in full - including the platform fee - to their wallet.

Repeated or unjustified seller cancellations affect a seller's standing on the platform and may lead to reduced visibility or suspension, as outlined in our Seller Terms.

To cancel an order, open the order from your account and choose cancel, or email contact@resourcio.in with your order ID. You can also reach us via our contact page.